Solutions / EDI Managed Services
Hand us the pager, keep the roadmap
EDI Managed Services gives your team back the hours spent watching dashboards and chasing failed transactions -- we own monitoring, incidents, partners, and maintenance under a defined SLA.
Capabilities
Operational ownership, not just a ticket queue
24x7 Monitoring
Continuous monitoring of transaction flow, connectivity, and platform health across every trading partner connection, day or night.
Incident Management
A defined incident process -- detection, triage, resolution, and root-cause follow-up -- so failures get fixed and don't repeat.
Trading Partner Management
Ongoing management of the trading partner relationship: specification changes, re-certifications, and new document types.
Map Maintenance
Updates to EDI maps as partner requirements, product catalogs, or internal systems change, keeping translations accurate over time.
Certificate Management
Tracking and renewing the certificates that AS2, SFTP, and other secure protocols depend on, before they expire and break connectivity.
Version Upgrades
Planning and executing upgrades to your EDI or MFT platform version without disrupting live trading partner traffic.
SLA-Based Support
Response and resolution commitments defined up front, so you know exactly what to expect when something goes wrong.
FAQs
EDI Managed Services -- frequently asked questions
What's the difference between EDI Managed Services and EDI Support?
EDI Support (under EDI Solutions) covers day-to-day issue resolution within an implementation engagement. EDI Managed Services is ongoing, SLA-backed operational ownership of your entire EDI environment -- monitoring, incidents, partner management, and maintenance -- typically as a standing service.
Can you take over an EDI environment we didn't build?
Yes. We start with a knowledge-transfer and documentation phase to understand your existing maps, partners, and platform before assuming monitoring and support responsibility.
What SLA response times do you offer?
SLA terms are scoped per engagement based on transaction volume and business criticality -- contact us to define response and resolution targets for your environment.
EDI Managed Services
Ready to stop being your own EDI on-call?
Tell us about your current platform, partner count, and support pain points -- we'll scope an SLA that fits.