Support

Support built around SLA-backed response

Existing customers can reach support directly. If you're evaluating Sonnet, this is also where you'll find documentation covering how support works day to day.

Submit a Ticket Talk to an EDI Expert

Customer Portal

Access your account, open tickets, and engagement documentation.

Documentation

General reference documentation for Sonnet's approach and processes.

Knowledge Base

Searchable articles covering common EDI and MFT questions -- see Resources for the full library.

Learn more

Product Documentation

Documentation specific to Sonneteer and the EDI Validation Platform.

Submit a Ticket

Existing customers can open a support ticket for a specific issue.

Submit a ticket

System Status

Current status of Sonnet-hosted platforms and services.

Contact Support

Reach the support team directly for an active issue.

Contact support

Prefer email?

Reach the team directly at [email protected].

Get started

Have an active issue?

Submit a ticket and our team will respond according to your engagement's SLA.